What our Customers say...
Hello SERVPRO Lebanon, I'd appreciate it if you can help me get this feedback to the manager at your Lebanon NH location. I rang today to inquire about assistance for a water/mold damage spot we just noticed in our home. Thank you all (from the call answering service, to the troubleshooting/scheduling person, to our service provider, Ramón) for your incredibly fast and professional assistance--all same day, on a holiday weekend. Ramón's quick arrival, professional and kind demeanor, and clear assessment of the situation were very helpful. The spot is contained and drying and we look forward to the work being completed tomorrow or the next day. Thank you! Sincerely, Katie
Thank you so much Stephan. You guys were great to come out on such short notice. You truly saved the night and the weekend! The cellar looks cleaner than it has in a long time! I hope you and you family have a wonderful new year. Hopefully we won’t need your emergency services but if we do we certainly know who to turn to!
I was very pleased with your service for cleaning up my boiler room and attic space and would be happy to recommend you to others. I enjoyed working with the two young men who did my job. It was much less stressful than I expected. Thank you.
Thank you for this difficult task! I really appreciate the hard work and thoughtful help Ramon provided.
We sustained flooding from the ditch next to our house. It backed into our basement and we had approximately 6" of water in our basement! For nine years my husband and I were in the property & casualty insurance business in the Lakes Region of NH. So many times we would connect our clients with SERVPRO for mitigation of water/flood/fire damage but never for ourselves! This time was our turn to call upon the professionals, we definitely needed help! When I discovered the disaster looming in our basement, without hesitation I called SERVPRO! Matt returned the initial call (after hours) and said he would put together a quote for me with the information I had given him. The next day we confirmed, also that the water had receded! Hurray! I said let's move forward, we have no choice! The following day Ramon and TJ arrived and after signing a couple of documents to proceed, Ramon the Senior Rep provided me with information of all they were going to do and placed all the equipment indicated on the quote that Matt gave me. Ramon and TJ were extremely polite, professional, friendly and with such a positive attitude for all the situations that they find themselves dealing with each and every day, is refreshing and amazingly unbelievable! God bless them!
Dear Sam and Crew------ As you know so well, having a fire is a traumatic event, even one as small as mine.---- But I hope you know that if that is your challenge, no one can help solve the wounds like SERVPRO, especially if you have Sam at the helm of a great crew. Sam, you've been amazing. Your knowledge, skill and focus have been an inspiration. I always felt that you listened, you cared, you acted.--- I love your unique approach to life --- The Frosting on the Cake.-- You truly make a difference. Thank you all for the great work you did to exceed your deadline. I am delighted -- But I will miss you. Strange?!! Keep up the great work. Cheers to Matt, too! Susan Hastings Hanover
I needed a professional carpet cleaning company, as soon as possible. SERVPRO was able to schedule me in within a few days, as other companies I called were one plus to three weeks out. I wondered why were they available? why weren't they busy? Didn't they have enough clients? WRONG. They just
accommodated me and kept a busy schedule. They have clean professional equipment ,work quickly, and when they left, the carpet was damp but they (Sam) reassured me it would dry in a few hours to a day. Said it depends how well the person who does the extraction is. Mike did a great job, even for a new guy, took only 4 hours to dry. And, in fact it was dry, clean, and no odor!!
Thank you so much!
I appreciate your service! Akim and Paul rock!!
Great overall experience from start to finish.
Company was fast to respond to my original inquiry and were at the house to fix my problem in just a couple days, which was a bad odor coming from the heating ducts. The tech cleaned and disinfected all the vents and cleaned out the furnace in just a couple hours. The house and heating system are back to normal. Disinfectant doesn't have any strong chemical smells and is safe for the pets in the house which is nice to know. The technician was incredibly friendly and made sure our concerns and questions were answered.
Dave Lyons Charity Cookout
I hope all our friends and family can make it!
Love and appreciation to all those that can make the date and to those that just wish to donate!
Dave Lyons Charity Cookout
This is so, so amazing.
What a wonderful, beautiful tribute.
Thank you all!!! ...so so so much!
Dave Lyons Charity Cookout
Thank you Gordon!
Your crew did an awesome job. David would be proud!!
Did a great job of explaining and minimizing the water damage due to their quick response.
I wanted to send you a note to thank you and the crew you assembled that took care of the soot problem caused by the puff back at my house in Pittsburg, NH.
Everyone did an outstanding job. Schedules were kept, and work was performed to the highest standard. Also, thank you for working with State farm regarding billing. This made my life easy as I needed minimal involvement.
I would recommend SERVPRO to anyone who might need a reference.
Nice work with no problems.
SERVPRO employees were very professional and efficient. The job was started early and finished early. They arrived on-time every morning and everything was put away at the end of the day. They accommodated the court staff at all times. We are pleased with the work that was done.
Thank you, Matt. It has been a pleasure to work with you, and I will certainly be hoping to call SERVPRO in on any future cleaning projects.I very much appreciated the helpfulness and courtesy of the SERVPRO staff who had the mess under control in short order. I’ve dealt with sufficient cleanup in my life to assess accurately just how much work they saved me, and how quickly they restored as much order as possible. SERVPRO's speed in response (within 30 minutes of my call) was outstanding.
I was a little nervous to send a contractor to our house without being there, but the SERVPRO team was fantastic. They kept us up to date and were in constant communication with us. Akim and Dan were fantastic in the field and Dave was great to work with in the office.
We are very appreciative of the outstanding service your team provided and would certainly call on SERVPRO again in the future if needed.
Thank you for all your work at my home. I look forward to working with your construction crew when they rehang the kitchen cabinets.
I would recommend the men I had to anyone and have already done so to many folks already. You have a great team here and they know their job.
SERVPRO - D.J.
I want to thank you and all your crew for a wonderful Cleaning / Restoration at my home. I am very glad I chose you and your company. I would recommend you to anyone in my situation, workers were very polite and a pleasure to work with.
- Thank you
Great job by your project manager and crew. My store staff said there was very little disruption during your presence and the job was completed timely and professionally.
Thank you for your very prompt and competent restoration of the 2 store fronts effected by the water heater malfunction. We are very grateful that "Down Time" for the resident businesses was so limited. Your crew was professional and efficient and always kept the work areas tidy. You are now at the top of our call list.
In spite of the horrors left by Tropical Storm Irene, SERVPRO was a great help in sorting through the aftermath and getting us back to normal. Thank goodness the Upper Valley doesn't experience that kind of devastation often but how wonderful to know our communities are so resilient and generous. Thanks so much for all your help and compassion.
Just wanted to let you know how grateful and impressed I was with your professionalism and the incredible job you did for us during our recent issues with Ice Dams. Your response was fast and job thorough, without going beyond what was necessary. You'll be my first call the next time we have an issue.
Thank you so much for great job that you did in cleaning up the grave space. I would recommend you to anyone that needs mold removed.
The SERVPRO team did a great job, they were very concerned that we were satisfied with all work preformed.
Very professional and friendly staff - Many Thanks
Very nice, helpful and excellent. Thank you SERVPRO!
All of the SERVPRO employees who were in our home were highly professional.
SERVPRO coordinated everything with our insurance adjuster.
SERVPRO did a great job, along with the crew on-site.
Very satisfied with response. Happy with all their work.
Very professional. Handled this situation amazingly. I am very happy with the results.
Well run company that delivered an excellent service. When the building contractors work was delayed SERVPRO readjusted their schedule to accommodate our needs.
Very eager to please and did a great job. Also very considerate of my breathing problem.
The Crew that came in daily were very pleasant to work with. They did a great job, and were very willing to please me. A BIG THANK YOU TO ALL.
I am so so so very pleased with SERVPRO of Lebanon/Hanover/Littleton! The guys were so courteous, professional, and spot on! Tremendous thanks to all of you.
I wan t to THANK DJ and the workers from SERVPRO of Lebanon/Hanover/Littleton for remediating mold from our rental building. I found DJ to be courteous and knowledgeable about the process and the time required to fix the problem. I was kept informed as the project progressed. The project was completed on time and within budget. THANK YOU VERY MUCH.
I want to take this opportunity to thank SERVPRO of Lebanon/Hanover/Littleton for the professional service provided to my mother resulting from her basement becoming flooded. The workers clearly knew what they were doing and were cognizant of the fact that my mother, who is 88 years old, was extremely concerned about the entire situation. I would recommend SERVPRO without hesitation.
To everyone at SERVPRO of Lebanon/Hanover/Littleton, Thank you so much for coming to my rescue so quickly on Saturday night and then again on Sunday. The crew were fantastic in their customer service and expertise.
VERY competent workers. I would highly recommend SERVPRO of Lebanon/Hanover/Littleton
Thank you so much. Keep up the good work.
Thank you SERVPRO of Lebanon/Hanover/Littleton for the rapid response. I could not have been happier with the level of knowledge and the professionalism your employees demonstrated.
Thank you! Everything went AWESOME.
Great job and Great people!
During this devastating situation, everyone was understanding, courteous and respectful. Not sure how I would have made it through without you all!Thank you again so much for treating my family and home with so much respect. Job well done!
Very helpful staff & very nice! Extremely satisfied, went above and beyond. Thank you!
"They are there and they care. Owner is accessible..."
Very impressed by the on-site personnel ethics.
DJ, Thank you for your thoughtful and prompt response. I very much appreciate your excellent customer service in this matter. My husband and I stick with companies (for decades) who share this value.
Thank you for your patience and also the great job your crew did on my apartment.
"I know when using SERVPRO of Lebanon/Hanover/Littleton that the response will be fast and the work appropriate for the damage. My insured's are always satisfied with the results."
A BIG thank you to the crew in Lebanon and my crew here in Littleton. I have gained the knowldge I need to continue my career with SERVPRO in Florida and I truly can't wait to see where it takes me. I can't thank you all enough for the opportunity to work for such a professional franchise. I have met so many wonderful people and I can honestly say I go home feeling as though I make a difference in people's lives and that feeling alone is amazing. Thank you all so much.
Within 45 minutes of my call to SERVPRO of Lebanon/Hanover/Littleton they arrived at my house fully prepared and ready to work. They were very professional and brought my home back to normal in the time frame they had promised. I would highly recommend SERVPRO of Lebanon/Hanover/Littleton.