And the journey continues...
Training is done! Holy moly, that was a process.
Now that I am on the roads connecting with our community; I am finding it a bit nerve wracking. I am usually full of confidence but boy has that changed.
There are the stops that when I pull into the parking lot, I'm all calm and collected. I gather my things and put the biggest smile on even though no one can see it due to the mask covering my face; and I proudly march into the business.
The calm, cool, and collected feeling doesn't always follow me in though. It tends to stay in the car as I get a bit shaky and the nerves set in. I like to pep talk myself quietly as I slide in the door and start a conversation with the first person I come into contact with. Usually this is easy for me as I like to talk.... a lot. They are generally warm and inviting or assuming I am there to sell them something. That's where things get tough. It's when I go to explain what SERVPRO is and what we offer, that I get tongue tied and anything that comes out of my mouth does not make sense. It can be frustrating at times.
As the days go on I am gaining more and more confidence and improving on my improv skills. I don't want to sound rehearsed or robotic. I like to start with offering an ERP because it such a great tool for business owners, but the fact that everyone thinks there are strings attached causes people to doubt. It is such an amazing safeguard and it's completely FREE!
I will persevere and continue to grow and learn. And I never thought I would say this but, thank goodness I am a "Chatty Cathy" since my job is to chat with everyone I meet about what an amazing company I work for and the wonderful things we can do!
Until next time my SERVPRO family, stay safe and healthy!