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Storm preparedness part 2, After the storm

9/14/2020 (Permalink)

pic of servpro crew Is your kit ready?

Only 51.5% of people have an emergency ready kit, Do you have a kit?

After a storm or emergency occurs, you may find that you are without power for days and may need to survive on your own until storm cleanup has been completed and power has been restored.

Having a checklist of needed items to put in your preparedness kit is very helpful.

According to this is a basic disaster kit and the supplies that should be in it.

To assemble your kit store items in airtight plastic bags and put your entire disaster supplies kit in one or two easy-to-carry containers such as plastic bins or a duffel bag.

  • Water (one gallon per person per day for at least three days, for drinking and sanitation)
  • Food (at least a three-day supply of non-perishable food)
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert
  • Flashlight
  • First aid kit
  • Extra batteries
  • Whistle (to signal for help)
  • Dust mask (to help filter contaminated air)
  • Plastic sheeting and duct tape (to shelter in place)
  • Moist towelettes, garbage bags and plastic ties (for personal sanitation)
  • Wrench or pliers (to turn off utilities)
  • Manual can opener (for food)
  • Local maps
  • Cell phone with chargers and a backup battery

Additional personal emergency kit supplies

  • Cloth face coverings (for everyone ages 2 and above), soap, hand sanitizer, disinfecting wipes to disinfect surfaces
  • Prescription medications
  • Non-prescription medications such as pain relievers, anti-diarrhea medication, antacids or laxatives
  • Prescription eyeglasses and contact lens solution
  • Infant formula, bottles, diapers, wipes and diaper rash cream
  • Pet food and extra water for your pet
  • Cash or traveler's checks
  • Important family documents such as copies of insurance policies, identification and bank account records saved electronically or in a waterproof, portable container
  • Sleeping bag or warm blanket for each person
  • Complete change of clothing appropriate for your climate and sturdy shoes
  • Matches in a waterproof container
  • Feminine supplies and personal hygiene items
  • Mess kits, paper cups, plates, paper towels and plastic utensils
  • Books, games, puzzles or other activities for children

Maintain your kit

Keep canned food in a cool, dry place.

Store boxed food in tightly closed plastic or metal containers.

Replace expired items as needed.

Re-think your needs every year and update your kit as your family’s needs change.

Kit storage locations

Home: Keep this kit in a designated place and have it ready in case you have to leave your home quickly. Make sure all family members know where the kit is kept.

Work: Be prepared to shelter at work for at least 24 hours. Your work kit should include food, water and other necessities like medicines, as well as comfortable walking shoes, stored in a “grab and go” case.

Car: In case you are stranded, keep a kit of emergency supplies in your car.

is prepared 24 hours a day, Seven days a week to help you with your emergency situation! 

Tips on how to check for water damage

9/9/2020 (Permalink)

room with sparse furniture and a flooded carpet Check for leaks before you have a disaster

How to Check your home for Water Damage..

Whether you've just been through a storm or are doing regular maintenance on your home, checking for water is always a good thing! Don't wait until a BIG disaster happens!

Taking the time to complete the steps below periodically; Can save you from that big disaster and will keep that hard earned cash in your pocket!!

Step 1 - Check the Walls

The easiest sign of water damage to spot is water stains on the walls and ceilings. Also check around the window and door frames for stains.

Any unusual stains should be taken seriously, as they could be a sign of a leaky pipe or drain inside the wall. Also look for cracks in the drywall and bubbling under the paint. An area of wall that has been exposed to water can also have a swollen appearance and be soft to the touch.

Step 2 - Check the Floors

Water damage can happen to any type of flooring and can also seep down to the sub floor. Look for any warping or buckling of the floors, especially in the basement. If the floor looks warped, water damage is most likely the cause.

Step 3 - Check the Pipes

Inspect the piping in the kitchen, bathrooms, laundry room, and basement for corrosion around the pipe connections, leaks, or water stains.

Inspect the caulking around the bathroom fixtures. Missing or loose caulking could be caused by water seepage. Look for missing grout or signs of mold. Check the water heater for wet spots on the floor and rust on the tank.

Step 4 - Check the Basement

Basement leakage is a common problem found in houses. Water in the basement often causes damage to the flooring, baseboards, walls, and furniture. Additionally, odors caused by mold and mildew can be unpleasant and even cause health effects.

Inspect for cracks, stains, rust, dampness, mold, and odors.If you have drywall in your basement, Water can wick up it. Check all drywall for signs of water or water stains. 

Step 5 - Check the Attic

Check the attic for stains, mold, and other signs of leaks. Pay special attention to the valleys where 2 roof planes come together, the flashing where the roof meets the walls, and the flashing around roof vents and chimneys. The insulation should be dry and in good condition.

Houses located in cold climates can develop ice dams on the roof, which cause water to leak into the attic from melting snow and ice on the roof. Also make sure that attic ventilation is sufficient.

Step 6 - Check the Exterior

Make sure to check the exterior of the house as well. Check the roof for damaged flashing and missing, cracked, or curled shingles.

If you see standing water anywhere outside the home, it could be the sign of a problem. A puddle could be due to poor drainage in the yard, leaky rain gutters, or gutter spouts that don’t take water far enough from the house. The house should be situated on the highest point of the property, with the ground sloping away from the house.

If you see any signs of water damage in your home; call 1-603-298-6942 today. Don't let that small amount of water become a HUGE problem for you!

Preparing for Winter in the Summer?

9/8/2020 (Permalink)

SERVPRO van in snow globe in a snowy setting Heading into Winter prepared!

Winter will sneak up on us quicker than you think; especially in the Northeast!

So, what can we do now to prepare for what's coming? Here are some tips on getting prepared for Winter; in the Summer..


If you have gutters on your home, like many of the older homes do in the Northeast; Now would be a good time to give them an overhaul.

Check for any repairs that may need to be made and clean them out. Without clean gutters and proper flow control, you might be dealing with icy front steps this winter! Be sure to clean your gutters so melting snow and freezing rain can flow away from your walking areas and foundation. 


If you own a snow blower, now would be a good time to check the tires and fluids and give it a good cleanup. You don’t want to have to deal with that at 5am when you need to get to work and there is a foot of snow on the ground.

 Outside Water lines

Draining the Pipes is a good idea if you have an "outside water line." It is recommended that you turn off outside water sources. Turn off the water lines and then open the spigots outside to drain the line. This is a simple task that could save you lots of money and a huge headache with burst pipes.


Have your furnace serviced if necessary, furnace filters need to be changed monthly to ensure clean air in the winter time. It also improves the effectiveness of your furnace and can reduce your energy bills.

Fire and Smoke detectors 

With fall and winter come holiday dinners, nights around the fireplace, and lighting our Warm Apple Pie spice candles. Now is the time to make sure all your detectors have fresh batteries and your alarms are set and ready! 


Whether you have a fireplace or a wood stove, it is always a good idea to get your chimney cleaned and looked over every year. Replace broken bricks as you find them. Doing it now can save you from having to get on your roof in the Winter!

Prepare your yard

We often think of just our homes, and how we can prepare them for Winter. But, just one simple step can help you have a healthier lawn in the Spring.

Once you've done your last mowing for the season, sprinkle on lawn fertilizer. This helps to ensure stronger roots and a thicker lawn, as well as giving your soil nutrients to help during the cold months.

These are just some of the things that you can do in the Summer to get you ready for the Winter!

Here to Help!

9/4/2020 (Permalink)

Green SERVPRO here to help poster with storm clouds and SERVPRO vehicles Here to help in your time of need

Research shows since 1980, the occurrence of weather related disasters has increased by more than 230 percent.

According to AccuWeather, natural disasters have affected 217 million people every single year since 1990.

The SERVPRO Commercial Large Loss division is composed of our best of the best in restoration.

Our elite large loss specialists are prequalified and strategically positioned throughout the United states to handle any size disaster.

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO of Lebanon/Hanover/Littleton, the difference is our ability to dispatch trained production professionals and cut costs through strategic placement and oversight of temporary labor.

With the ability to mobilize local command centers, along with the resources of more than 1,650 franchises nationwide, no disaster is too big.  Available 24 hours a day and 365 days a year, SERVPRO of Lebanon/Hanover/Littleton professionals are prepared for the unpredictable.

Should a storm or major event strike, call 603-298-6942, and we'll make it "Like it never even happened."

Helping our community

8/31/2020 (Permalink)

women standing behind table of donated goods Here to help!

It is an absolute honor to be able to help these vital organizations in our community!

Jamilyn has been very busy accepting and collecting donations from local businesses to distribute to David's House and Headrest of Lebanon.

Our community of businesses did not disappoint! She was able to collect everything from personal care items to cleaning supplies and food!

Thank you to every business that donated! Helping and staying involved within our community is so important and SERVPRO is committed to doing what we can to help.

Thank you Jamilyn!!

Commercial and Large Loss Restoration the SERVPRO way!

8/24/2020 (Permalink)

damaged Commercial tile floor and walls Large Loss


This term refers to commercial buildings, schools, nursing homes, multi-unit buildings and can even mean residential property if it is of a usually large size. It includes events such as fire, smoke, burst pipes, heating unit puff-backs, biological occurrences such as bodily fluids, sewer back-ups mold/growth infestation; odor problems and even animal invasions or inhabitants.

We understand how overwhelming everything can seem in a time of crisis. 

SERVPRO of Lebanon/Hanover/Littleton is here for you with trained technicians to make it "Like it never even happened."

Commercial/Large Loss Restoration Services Include:

  1. Securing the building/facility.
  2. Temporary utility services (Power, Lights, Heating, Plumbing)
  3. Debris removal.
  4. Complete or partial pack-out of electronics, belongings, documents, equipment, etc. as required.
  5. Water extraction and drying/dehumidification.
  6. Structure and content cleaning.
  7. Deodorization, disinfection, and odor removal.
  8. Repairs and reconstruction.

Restoration Process:

Once the emergency is dealt with; damaged materials removed, content protected, packed and stowed and the drying equipment installed, we move onto the restoration phase. This is where we work with insurance adjusters, specialty tradespeople, owners, and property managers to identify the necessary repairs, develop a scope of work and estimate the costs.

Estimating Process:

The estimating process is actually a fairly smooth process because SERVPRO of Lebanon/Hanover/Littleton, Insurance adjusters and many tradespeople use the industry standard software, Xactimate, which provides pricing, calculating formulas and concise descriptions that define the materials and services with each line item. This insures everyone is "comparing apples to apples".

Because time is critical in protection materials and content, you want to hire a company that is experienced, knowledgeable and equipped to do necessary work. Quickly and correctly. Thus, getting your company/facility/business back up and running with the least interruption.

That company is SERVPRO of Lebanon/Hanover/Littleton!

For more information on our Commercial/Large Loss services; give us a call today at 603-298-6942

"Like it never even happened."

Chemical Spill and Biohazard Cleanup Tips for your business

7/29/2020 (Permalink)

picture of yellow hazardous waste drum tipped over and spilling Hazardous waste spill

Exposure to biological and chemical contaminants can pose serious health consequences.

A failure to properly remove such substances can contribute to unhealthy and dangerous environments.

SERVPRO of Lebanon/Hanover/Littleton have professionals trained to safely clean and remove hazardous substances and dispose of them in accordance with OSHA and all health regulations.

Preparedness is essential.

Familiarize yourself and your employees with these simple steps in the case of a spill:

  • Make sure everyone is alerted to the spill immediately. 
  • Determine the chemical nature of the spill and check the Material Safety Data Sheet (MSDS). Remember that sometimes determining whether or not a waste is a “hazardous waste” is difficult, and that the best policy is to assume all chemicals should be handled as hazardous waste.
  • Make sure any electrical and spark producing equipment is turned off.
  • If there’s fire, use the fire extinguisher right away.
  • If appropriate, outfit yourself and employees in protective equipment or hazmat gear, including respirator, safety goggles and gloves.
  • If needed, evacuate yourself and your employees. If the chemical spilled is toxic, volatile, or flammable, evacuation should be carried out immediately.
  • If the chemical spilled is hazardous or highly toxic, alert all appropriate authorities and call 911
  • In the case of a small spill, create a barrier around the spill with absorbent materials such as paper towels, vermiculite, or sand.
  • Put up signs to prevent access to the contaminated area and warn of danger.

If your business has a policy or plan in place for these kinds of events, make sure you know it well! If you do not have a plan of action in place or need a more comprehensive and detailed plan to go along with what you already have; contact SERVPRO of Lebanon/Hanover/Littleton and we will provide you with an Emergency Readiness Profile at no cost to your business.

Biohazard emergencies don't always occur during the day or during your regular hours of business!

SERVPRO of Lebanon/Hanover/Littleton is available 24 hours a day, 365 days a year and can be reached at 603-298-6942

"Like it never even happened."

And the journey continues...

7/28/2020 (Permalink)

Jamilyn Tofil Sales and Marketing Rep Lebanon, NH Out in the field :)

Training is done! Holy moly, that was a process.

Now that I am on the roads connecting with our community; I am finding it a bit nerve wracking. I am usually full of confidence but boy has that changed.

There are the stops that when I pull into the parking lot, I'm all calm and collected. I gather my things and put the biggest smile on even though no one can see it due to the mask covering my face; and I proudly march into the business.

The calm, cool, and collected feeling doesn't always follow me in though. It tends to stay in the car as I get a bit shaky and the nerves set in. I like to pep talk myself quietly as I slide in the door and start a conversation with the first person I come into contact with. Usually this is easy for me as I like to talk.... a lot. They are generally warm and inviting or assuming I am there to sell them something. That's where things get tough. It's when I go to explain what SERVPRO is and what we offer, that I get tongue tied and anything that comes out of my mouth does not make sense. It can be frustrating at times.

As the days go on I am gaining more and more confidence and improving on my improv skills. I don't want to sound rehearsed or robotic. I like to start with offering an ERP because it such a great tool for business owners, but the fact that everyone thinks there are strings attached causes people to doubt. It is such an amazing safeguard and it's completely FREE!

I will persevere and continue to grow and learn. And I never thought I would say this but, thank goodness I am a "Chatty Cathy" since my job is to chat with everyone I meet about what an amazing company I work for and the wonderful things we can do!

Until next time my SERVPRO family, stay safe and healthy!

New To The Team!

7/9/2020 (Permalink)

Smiling woman in a white SERVPRO shirt Jamilyn Tofil Sales and Marketing Rep

My journey as a sales and marketing rep...

Hi everyone! My name is Jamilyn Tofil and I am very new to the team here in Lebanon, NH. I am proud to announce I am the new sales and marketing rep and I couldn't be happier. This journey has just begun but gosh, I'm excited! 

I guess I will start at the beginning...

I've been in the restaurant industry for twenty years with really no growth potential or respect from my employers. Once COVID-19 set in and we were quarantined for quite some time I began to realize what I really wanted out of life and in a job. I never thought this would be where I am today and there's still so much ahead of me. I was relaxing at home on my only day off when the phone rang. I picked it up and to my surprise it was an old acquaintance that I hadn't spoken to in quite some time. He was adamant about meeting with me because there was a job opportunity that he claimed was made for me. I had been so unhappy at my job for so long that I was ready to do something new, a fresh start. But like so many other people out there I was scared to make the change. I was scared more than I can actually explain. Let me tell you, I am so glad I did. As I met with my now boss we talked a bit about the job and why it was a good fit for me. Customer service has always been a passion of mine and the more we chatted the more I wanted to accept the offer.

Now where am I at now you may ask? Sitting at my desk (EEEEKKK! It's mine!) in Lebanon NH hoping that if I write this blog that it might inspire others to reach out and make that change. This is all so new to me and I wanted to share it with the rest of our SERVPRO family.

I have almost finished all the videos. Oh, those videos! They contained a wealth of knowledge and information and it was amazing and comforting to hear that this business wasn't to push people or force our company on anyone. We are here to help. We are here in a time of need that I couldn't imagine going through without SERVPRO. I must admit though that I am ready to get on the road and share all the awesome things that we do! I am nervous that I will not begin this journey with a running start but that is just my mind getting the best of me. We all have self doubt and worries but I stand by my choice to become part of this family. So, here's to the rest of my training (which is almost done!) and to getting out there and spreading the word about this amazing company I work for!

HELP My business is flooded!

7/1/2020 (Permalink)

flooded store front with tables and various store items all around Flooded store!

What are some of the things that SERVPRO can do when my business suffers water damage?

Flooded business dry Out:

  • Pump Deep Water
  • Carpet Water removal
  • Moisture Test walls
  • Set up Drying Equipment
  • Apply Antimicrobials
  • Test Drying Complete

Acting quickly is key!

Leaving water or moisture can cause damage to the rest of the structure as well as where the damage occurred.

Imagine the condensation that could happen when it's 90* outside. The concrete or cement blocks used to construct basements and buildings are susceptible to mold growth as well as odor. Imagine all of the exposed framing. Framing lumber does and will absorb moisture and thus, grow mold. The metal framing ties may not be porous enough for mold growth; but they will corrode.

How about the plumbing and wiring? Again, any metal parts can and most likely will corrode with excess moisture in the air.

The insulation! Perfect for mold growth!

SERVPRO of Lebanon / Hanover / Littleton has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.

If you have a flooding situation, SERVPRO of Lebanon/Hanover/Littleton are prepared and ready! Call 603-298-6942 24 hours a day, 365 days a year!